• Customizable & ScalableOur proven technology is fully scalable & customizable to your workflow
  • Predictable CostTake the guesswork out of budgeting for IT
  • Seamless TransitionWe'll take you step-by-step to ensure proper data migration
  • 24/7/365 SupportOur experienced support staff is here for you
  • Single Database ApplicationSingle user sign-on to one application
  • Graphical CalendarScheduling with drag & drop simplicity
  • Unified WorklistFully customizable workflow solution
  • Meaningful Use CertifiedStage 2 coming soon


  • Vendor-Neutral ArchiveOur VNA will protect all your studies regardless of your PACS vendor
  • Unlimited StorageNever worry about storage limitations again
  • Redundant StorageWith the Radius Arc you will have two of everything for your protection
  • Exceeds HIPAA RequirementsWe believe in exceeding all your expectations
  • Secure Image Delivery
  • Pre-configure Routing Rule for Images
  • Automatic Image Compression
  • Decreases Transmission Time
  • Managed by the Radius Technical Team
VNA - vendor neutral archive Radiology Hosted RIS/PACS solution VNA - vendor neutral archive storage solution Gateway DICOM Router

RADIUS SUPPORT POLICY

PHONE:  615-515-9590
EMAIL:  support@radiustoday.com
(Please note:  Email should not be used for critical issues.)

The Radius Support Team is available 24/7/365

How to Contact Support:
Critical – The issue causes the customer to be unable to work or perform his or her job.

  1. Call the Help Desk immediately at 615-515-9590.  
  2. The Help Desk will request the caller’s name, company, contact information, and a brief description of the issue.
  3. The Help Desk will contact a Radius Engineer who will work to resolve the ticket as quickly as possible.  Please note it may be necessary for the engineer to reach back out for more information, so appropriate contact information* is important. 
  4. Customer will be notified once the issue is resolved.

Non-critical – The issue causes the customer to be unable to perform some small portion of his or her job, but the majority of tasks can still be completed.  Non-critical issues may also include general questions, requests for information and/or minor modifications. This type request will be handled the next business day if received after hours.

Call the Help Desk at 615-515-9590 or email support@radiustoday.com  from 7am to 7pm central time Monday through Friday. 

*Contact Information: Please be sure all calls and emails have the following: facility location, contact person, a number where you can be reached, and a description of the issue. You may also include Patient Accession numbers but no patient names please.

Note: If you would like immediate after hours assistance for non critical/high support, please be advised that a $200 an hour fee may be applied to your account.

Please fill out this form as completely as possible.

Information Request Form:

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